Employment
Opportunities

AVAILABLE POSITIONS:

Customer Support Assistant

Grant & Data Specialist

Lending Case Manager - Buffalo

Marketing & Outreach Coordinator

JOB OVERVIEW:

The Customer Support Assistant is part of the Communications department, but provides assistance to the office as a whole. Job responsibilities include reception desk support and back up, customer intake and file preparation and general office duties including administrative support as directed, data entry, mail and fax handling, customer payment and program application distribution and collection and general office upkeep.

QUALIFICATIONS/REQUIREMENTS:

• Excellent customer service skills

• Ability to multi-task

• Experience in assisting people from diverse backgrounds

• Minimum one-year experience in relevant customer service position

• Knowledge of Microsoft Office Suite preferred

• Bi-lingual, Spanish preferred

CLASSIFICATION:

FT, hourly, non-exempt rate $20

HOW TO APPLY:

Interested candidates should submit a cover letter, describing their salary requirements and qualifications, with their resume and three professional references to info@homehq.org. Please, no phone calls. 

Home HeadQuarters Inc. is an Equal Opportunity Employer.

JOB OVERVIEW:

The Grant & Data Specialist is part of the grants, contracts management and compliance department. Job responsibilities may include but not be limited to grant writing, program development, program implementation, data management, contract monitoring and reporting.

RESPONSIBILITIES:

Assist with and support preparation of grant applications, which may include but not be limited to:

• Researching new opportunities and drafting funding abstracts for team review

• Researching and compiling external data from a variety of sources for inclusion in grant applications(ie market studies, census data, etc.)

• Compiling and preparing internal data/statistics for inclusion in grant applications

• Assisting with drafting/reviewing grant applications

• Assisting with clerical tasks related to grant applications (i.e., assembling, formatting, delivering, etc.)

Assist with and support contract management activities, which may include but not be limited to:

• Preparing grant awards to get them to contract as per the specifications of the funder (ie insurance docs, programmatic environmental reviews, documents related to signatories, etc.)

• Serving as point person on contracts as assigned for the department and related HHQ program staff

• Preparing “Contract Briefs” that summarize key aspects of contracts and assisting with contract “kick off” meetings

• Maintaining a detailed working knowledge of HHQ customer management databases

• Preparing reports as required by various contracts based on specified deadlines

• Analyzing internal data and preparing reports that help demonstrate overall progress toward contract goals and/or evaluate program success/outcomes

• Periodic file review (both physical and electronic) to ensure compliance with funding source requirements

• Assisting with ensuring data is accurate in HHQ database systems

• Handling ongoing monitoring and reporting with respect to required periods of affordability for certain contracts

Assist with special projects/programs/initiatives

• The grants/contracts team is often involved in aspects of special projects and program implementation.The Grants & Data Specialist may also occasionally be requested to attend community meetings on behalf of HHQ.

• Perform all other duties as required

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.

KNOWLEDGE, SKILLS, & ABILITIES:

• Demonstrated experience and familiarity with problem solving techniques

• Ability to communicate effectively verbally and in writing to diverse audiences

• Solid ability to establish and maintain effective working relationships with employees, professionals,clients, outside agencies and the public

• Self-directed and self-motivated, takes initiative

• Excellent organizational and time management skills

• Ability to effectively prioritize and plan work activities

• Solid ability to adapt to ever changing situations or unexpected events

• Innovation: taking advantage of opportunities to learn and develop new skills

Overall Goals

• Demonstrate Excellence in Customer Service

• Treat All Coworkers with Respect & Promote Teamwork

• Be Aware of and Dedicated to Our Mission

• Be Professional

• Promote Minority & Women-Owned Businesses (M/WBE’s) and Businesses Located in the City

• Recognize the Value of Our Public, Private, and Not-for-Profit Partnerships

• Build Internal Capacity

• Be Flexible

• Be a Problem-Solver

• Exhibit Excellence in Work Ethic

MINIMUM QUALIFICATIONS:

Bachelor’s degree required, with at least 1-2 years’ experience working with a non-profit organization, preferably related to housing and community development. Strong research, writing, and organizational skills.

CLASSIFICATION:

Hourly, Non-Exempt

HOW TO APPLY:

Interested candidates should submit a cover letter, describing their salary requirements and qualifications, with their resume and three professional references to info@homehq.org. Please, no phone calls. 

Home HeadQuarters is an Equal Opportunity Employer.

Home HeadQuarters, Inc, is a community development financial institution based in Syracuse, New York that specializes in affordable and equitable lending to low-income communities to assist with home improvement and home ownership opportunities. Home HeadQuarters, Inc, is seeking a qualified individual to assist the organization as it expands its programs and services to communities in Syracuse, Upstate and Western NY.

POSITION SUMMARY:

The Case Manager is responsible for providing comprehensive support to the Lending line of business. This position will manage case files accurately and effectively for home improvement and first mortgage lending activities with a focus on achieving excellent customer service. This position requires the ability to support other Program Managers and Mortgage Loan Officers in order to achieve lending objectives.

Essential Functions and Responsibilities of the Position Include:

• Managing case files and Intake- ensuring files are accurate and managed within set timeframes

• Documentation review

• Provide support to Mortgage Loan Officers and Program Managers

• Provide customer service, acting as a point of contact for clients, lenders, contractors

• Facilitate collaboration and communication with Lending team

• Complete a variety of administrative tasks, including: Assisting with special projects, collecting and preparing information

Position Qualifications:

EDUCATION:

• Associate degree, or other related professional Administrative or Business Certification or equivalent work experience

EXPERIENCE:

• 1-3 years of experience in Customer Service or other related administrative area

• Proficient with the Microsoft Office Suite (Word, Excel, etc.)

SKILLS AND QUALITIES:

• Professionalism

• Demonstrate excellence in customer service

• Schedule, organize and manage tasks effectively

• Tech Savvy

• Oriented towards problem-solving and strategic thinking

• Capable of handling several tasks at once and managing time

• Responsive and effective verbal and written communicator

• Being proactive and anticipating needs

SALARY:

Estimated hourly, non-exempt rate $22-$24

CLASSIFICATION LEVEL:

Hourly, Non-Exempt

HOW TO APPLY:

Interested candidates should submit a cover letter, describing their salary requirements and qualifications, with their resume and three professional references to info@homehq.org. Please, no phone calls. 

Home HeadQuarters Inc. is an Equal Opportunity Employer.

POSITION DESCRIPTION:

The Marketing and Outreach Coordinator is part of the Communications Department and is responsible for helping to build awareness of the organization’s mission, programs and services through marketing, events, public relations and education.

RESPONSIBILITIES:

• Coordinate outreach activities including tabling events, speaking engagements, training sessions, public meetings, workshops and more

• Assist with content and design creation of organization marketing collaterals

• Assist with public communications through organizational newsletter, media releases, website and social media platforms

• Represent agency at community events; educate community members on housing issues and programs

• Assist with planning, organizing and development activities for organization’s annual fundraiser

• Assist with developing and managing community partnerships

• Assist with earned and paid advertising opportunities including media outreach, research and tracking

• Track and report on program activities; monitor progress toward achieving goals

• Assist with other administrative and marketing tasks as needed

QUALIFICATIONS:

• Excellent verbal and written communication skills

• Strong computer skills including Microsoft Office Suite

• Experience in working effectively and respectfully with individuals from diverse backgrounds

• Previous outreach and/or non-profit experience a plus

• Bachelor’s Degree or commensurate experience required

• Bilingual English/Spanish preferred, but not required

• ArcGIS, Squarespace, Canva experience a plus

SALARY:

FT, Exempt. Salary DOE. Benefits package includes health and dental insurance, 403(b) with matching after one year.

CLASSIFICATION LEVEL:

Full-time, exempt

HOW TO APPLY:

Interested candidates should submit a cover letter, describing their salary requirements and qualifications, with their resume and three professional references to info@homehq.org. Please, no phone calls. 

Home HeadQuarters Inc. is an Equal Opportunity Employer.